**Refund Policy for Jessica Brown Beauty and Cosmetics**
At Jessica Brown Beauty and Cosmetics , we are committed to ensuring the satisfaction of our valued customers. We understand that occasionally, you may need to request a refund for a beauty or cosmetics product. Please take a moment to review our Refund Policy to understand the procedures and conditions for requesting a refund.
**1. Eligibility for Refund:**
– We accept refund requests for beauty and cosmetics products within 30 days of the purchase date.
– To be eligible for a refund, the product must be unused, unopened, and in its original packaging.
– Refunds are only available for products purchased directly from [Your Company Name]. If you purchased our products through a third-party retailer, please contact them for their refund policies.
**2. How to Request a Refund:**
– To initiate a refund request, please contact our Customer Support team at [contact email/phone].
– Provide your order number, the product name, and a brief explanation of the reason for the refund request.
– Our Customer Support team will guide you through the return process, which may include providing photos of the product and its condition.
**3. Refund Process:**
– Once we receive your refund request, we will review it to ensure it meets the eligibility criteria.
– If your request is approved, we will provide instructions on how to return the product.
– After we receive the returned product and verify its condition, we will process the refund to your original method of payment.
**4. Refund Timeframe:**
– Refunds typically take 7-10 business days to process after we receive the returned product.
– The exact time it takes for the refund to reflect in your account may vary depending on your payment method and financial institution.
**5. Non-Refundable Items:**
– For hygienic reasons, we cannot accept returns or offer refunds on products that have been opened or used.
**6. Shipping Costs:**
– Shipping costs for returning the product are the responsibility of the customer, unless the return is due to our error.
**7. Damaged or Incorrect Items:**
– If you receive a damaged or incorrect item, please contact our Customer Support team within 7 days of receiving the product. We will arrange for a replacement or a refund.
**8. Changes to Refund Policy:**
– We reserve the right to modify or update our Refund Policy. Any changes will be posted on our website.
At [Your Company Name], we value your trust and satisfaction with our beauty and cosmetics products. If you have any questions or need assistance with a refund request, please don’t hesitate to reach out to our Customer Support team. We are here to ensure your experience with us is exceptional.